Privacy Policy

1.1 Information You Provide

• Account Information. Name, email address, phone number, and password when you create an account.
• Profile Information. Optional information such as property address, cistern specifications, and notification preferences.
• Payment Information. Billing details if you subscribe to premium features (processed securely through third-party payment processors).

1.2 Information Collected Automatically

• Device Information. Device type, operating system, unique device identifiers, mobile network information.
• Usage Data. App features accessed, time and duration of use, interaction patterns.
• Water Level Data. Real-time and historical water level measurements from your cistern.
• Sensor Data. Technical data from your ultrasonic sensor including signal strength, measurement accuracy, and device status.
• Alert History. Records of notifications sent regarding water levels and abnormal usage patterns.
• Location Data. Approximate location based on IP address (precise location only if you grant permission).

1.3 Information from Third Parties

We may receive information from third-party services if you connect your account (e.g., cloud storage services, smart home platforms).

2.1 Service Delivery

• Monitor and display your cistern water levels in real-time.
• Send alerts and notifications about low water levels or abnormal usage.
• Track historical water usage patterns and trends.
• Provide data analytics and insights about your water consumption.
• Maintain and improve sensor connectivity and accuracy.

2.2 Account Management

• Create and manage your account.
• Authenticate your identity and prevent unauthorized access.
• Provide customer support and respond to inquiries.
• Process payments and manage subscriptions.

2.3 Service Improvement

• Analyze usage patterns to improve app functionality.
• Develop new features and services.
• Conduct research and analysis for product development.
• Debug and fix technical issues.

2.4 Communication

• Send important service updates and announcements.
• Provide customer support responses.
• Send marketing communications (with your consent, where required).
• Request feedback and conduct surveys.

2.5 Legal and Security

• Comply with legal obligations and enforce our terms.
• Protect against fraud, abuse, and security threats.
• Resolve disputes and troubleshoot problems.

3.1 Service Providers

We share information with third-party vendors who perform services on our behalf:

• Cloud hosting providers (e.g., AWS, Google Cloud, Azure).
• Analytics services (e.g., Google Analytics, Firebase).
• Communication platforms (for sending notifications and emails).
• Payment processors (for subscription management).
• Customer support tools.

3.2 Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

3.3 Legal Requirements

We may disclose information if required by law, court order, or governmental request, or to protect our rights, property, or safety; prevent fraud or security threats; or comply with legal processes.

3.4 With Your Consent

We may share information with third parties when you explicitly consent or direct us to do so.

4.1 Data Storage

• Your data is stored on secure servers.
• Water level data is retained for 24 months to provide historical analysis.
• Account information is retained as long as your account is active.

4.2 Security Measures

We implement industry-standard security measures to protect your information:

• Encryption of data in transit (TLS/SSL).
• Encryption of sensitive data at rest.
• Secure authentication protocols.
• Regular security audits and monitoring.
• Access controls limiting employee access to personal data.
• Secure sensor-to-cloud communication protocols.

4.3 Limitations

While we strive to protect your information, no method of transmission or storage is 100% secure. We cannot guarantee absolute security.

5.1 Access and Portability

• Request a copy of your personal information.
• Export your water level data in a machine-readable format.

5.2 Correction and Updates

• Update or correct your account information through the app settings.
• Request correction of inaccurate data.

5.3 Deletion

• Delete your account and associated data through app settings.
• Request deletion of specific data (subject to legal retention requirements).

5.4 Objection and Restriction

• Opt out of marketing communications.
• Object to certain data processing activities.
• Restrict how we use your information.

5.5 Withdraw Consent

• Withdraw consent for data processing where consent is the legal basis.
• Disable location services or notification permissions.